To clarify, am I correct in thinking that if we deliver a product, the packaging would be classed as waste generated by the business (lower tier) but if we then remove old furniture from the client, that would be transporting other people's waste (upper tier)
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That is correct, you need an upper tier license as technically you would be transporting other people's waste.
Furthermore, transportation and storage of waste materials must be in accordance with COSHH regulations 2002. So, for example, mattresses in particular need to be collected/ transported in sealed bags and stored separately (to prevent cross contamination of bodily fluids) indoors, for no longer than 3 months and in amounts no greater than 5000 tonnes.