Occasionally, users of the Ecology and Fish Data Explorer experience issues with the Explorer not displaying correctly. The first troubleshooting step to try to fix this is to clear cache and load the latest version of the tool into the browser.
We are aware that our users use multiple browsers. With this in mind we created a dedicated article to explain how to clear cache in some of the most popular browsers. Detailed information is available here:
Why clearing cache in a browser is important and how to do it – Defra Data Services Forum
Clearing your cache is often required when webpages you visit regularly have been updated.
If the above method fails, please let us know of this issue by raising a support ticket: https://support.environment.data.gov.uk/hc/en-gb/requests/new.
Please sign in to leave a comment